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To be effective in today's knowledge economy businesses need to manage information and knowledge effectively and to learn faster than the competition. They also have to mobilise technology effectively to support business and organisational development. |
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Information, Knowledge and Learning
Uniquely, we work with clients across three all areas; information, knowledge and learning. Why? Because we've realised that understanding the relationship between information, knowledge and learning is the key to success in today's knowledge economy.
Businesses are under increasing pressure to perform, to be better, faster more innovative than their competitors. Increasingly they are having to rely more heavily on information and knowledge than they have ever done before. They need to know more about their market, their customers their competitors than they ever needed to know before. They are forced to re-engineer business processes, collect and process increasing amounts of information and manage knowledge about products, processes, and customers. Most of all they have to learn faster, much faster.
Technology that Really Helps
Our work also has a strong technology focus. We help organisations make the most of technology but our down to earth approach means that we don't get carried away with the hype that often surrounds new technologies.
We focus on getting people and technology working together. Usually this means either helping people with technology issues or helping technology with people issues. Frequently it means a little of each - we use the term appropriate technology to mean a level of technology which works, which improves things and which people actually want to use. How do we help? In lots of ways. We help people adapt working styles to new technology, we help design usable interfaces, we look at how technology and processes can be integrated. We generally oil the wheels at the technology people interface.
Information and communications technology has come a long way in the last 25 years and though it plays a crucial role in today's business landscape it's still failed to deliver on its early promise. Some of this is due to technology itself but most is due to the inappropriate use of technology.
Balancing People, Process and Technology
Technology alone is not a magic answer in itself - it has to be integrated with the business system - we have to take a holistic approach. When we work with clients we balance the three key constituents of the business system - the people, the process and the technology. Systems invariably fail when these three elements are out of balance - we work with clients to re-balance their systems and make them successful.
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